https://wwwfbm.unil.ch/wiki/si/ Thu, 16 Apr 2026 15:24:19 +0000 FeedCreator 1.8 https://wwwfbm.unil.ch/wiki/si/lib/tpl/unil-fbm-responsive/images/favicon.ico https://wwwfbm.unil.ch/wiki/si/ https://wwwfbm.unil.ch/wiki/si/en:technique:knowledge_base:vnc:real_vnc_app <h1 class="sectionedit1" id="remote_support_-_realvnc">Remote support - RealVNC</h1> <div class="level1"> <p> When the <a href="https://wwwfbm.unil.ch/wiki/si/en:public:services:support" class="wikilink1" title="en:public:services:support" data-wiki-id="en:public:services:support">FBM IT</a> cannot come at your office, it uses <strong>VNC Connect</strong> to troubleshoot you remotely. This service is available for all configurations (Windows, OSX, Linux) and allows your IT manager to see your screen, send you documents, chat with you and take remote control of your computer. </p> <!-- EDIT{&quot;target&quot;:&quot;plugin_wrap_start&quot;,&quot;secid&quot;:2,&quot;range&quot;:&quot;0-&quot;} --><div class="wrap_center wrap_round wrap_tip plugin_wrap" style="width: 60%;"> <p> Opening a Real VNC session is requiring access codes valid for a single intervention and can be done only in your presence and with your agreement. </p> </div><!-- EDIT{&quot;target&quot;:&quot;plugin_wrap_end&quot;,&quot;secid&quot;:3,&quot;range&quot;:&quot;0-&quot;} --><hr /> </div> <!-- EDIT{&quot;target&quot;:&quot;section&quot;,&quot;name&quot;:&quot;Remote support - RealVNC&quot;,&quot;hid&quot;:&quot;remote_support_-_realvnc&quot;,&quot;codeblockOffset&quot;:0,&quot;secid&quot;:1,&quot;range&quot;:&quot;3-559&quot;} --> <h2 class="sectionedit4" id="how_to_start_a_realvnc_session">How to start a RealVNC session</h2> <div class="level2"> <ul> <li class="level1"><div class="li"> At the request of your IT manager, go to <a href="https://www.realvnc.help/" class="urlextern" target="_blank" title="https://www.realvnc.help/" rel="ugc nofollow noopener">realvnc.help</a> and download the temporary troubleshooting application (RealVNC) if it is not already installed on your computer.<br/> <a href="https://wwwfbm.unil.ch/wiki/si/_detail/fr:technique:knowledge_base:vnc:real_vnc_app:telechargement_vnc.png?id=en%3Atechnique%3Aknowledge_base%3Avnc%3Areal_vnc_app" class="media" title="fr:technique:knowledge_base:vnc:real_vnc_app:telechargement_vnc.png"><img src="https://wwwfbm.unil.ch/wiki/si/_media/fr:technique:knowledge_base:vnc:real_vnc_app:telechargement_vnc.png?w=350&amp;tok=83cf44" class="media" alt="" width="350" /></a></div> </li> <li class="level1"><div class="li"> Start RealVNC and et enter the 9-digit session code dictated to you by your IT manager.<br/> <a href="https://wwwfbm.unil.ch/wiki/si/_detail/fr:technique:knowledge_base:vnc:real_vnc_app:demarrer_session_vnc.png?id=en%3Atechnique%3Aknowledge_base%3Avnc%3Areal_vnc_app" class="media" title="fr:technique:knowledge_base:vnc:real_vnc_app:demarrer_session_vnc.png"><img src="https://wwwfbm.unil.ch/wiki/si/_media/fr:technique:knowledge_base:vnc:real_vnc_app:demarrer_session_vnc.png?w=350&amp;tok=e6629f" class="media" alt="" width="350" /></a></div> </li> <li class="level1"><div class="li"> Accept privacy notices.<br/> <a href="https://wwwfbm.unil.ch/wiki/si/_detail/fr:technique:knowledge_base:vnc:real_vnc_app:conditions_confidentialite.png?id=en%3Atechnique%3Aknowledge_base%3Avnc%3Areal_vnc_app" class="media" title="fr:technique:knowledge_base:vnc:real_vnc_app:conditions_confidentialite.png"><img src="https://wwwfbm.unil.ch/wiki/si/_media/fr:technique:knowledge_base:vnc:real_vnc_app:conditions_confidentialite.png?w=400&amp;tok=79e520" class="media" alt="" width="400" /></a></div> </li> <li class="level1"><div class="li"> Your IT manager will then be able to access your computer to help you.</div> </li> </ul> </div> <!-- EDIT{&quot;target&quot;:&quot;section&quot;,&quot;name&quot;:&quot;How to start a RealVNC session&quot;,&quot;hid&quot;:&quot;how_to_start_a_realvnc_session&quot;,&quot;codeblockOffset&quot;:0,&quot;secid&quot;:4,&quot;range&quot;:&quot;560-1248&quot;} --> <h2 class="sectionedit5" id="how_to_close_a_realvnc_session">How to close a RealVNC session</h2> <div class="level2"> <ul> <li class="level1"><div class="li"> The RealVNC session automatically ends if you click on <strong>End session</strong> or if your IT manager close the application.</div> </li> </ul> </div> <!-- EDIT{&quot;target&quot;:&quot;section&quot;,&quot;name&quot;:&quot;How to close a RealVNC session&quot;,&quot;hid&quot;:&quot;how_to_close_a_realvnc_session&quot;,&quot;codeblockOffset&quot;:0,&quot;secid&quot;:5,&quot;range&quot;:&quot;1249-&quot;} --> anonymous@undisclosed.example.com (Anonymous) en:technique:knowledge_base:vnc Thu, 17 Oct 2019 08:24:48 +0000