https://wwwfbm.unil.ch/wiki/si/ Mon, 06 Apr 2026 02:03:57 +0000 FeedCreator 1.8 https://wwwfbm.unil.ch/wiki/si/lib/tpl/unil-fbm-responsive/images/favicon.ico https://wwwfbm.unil.ch/wiki/si/ https://wwwfbm.unil.ch/wiki/si/en:technique:knowledge_base:fbm_utility:demander_support_avec_fbm_utility <h1 class="sectionedit1" id="ask_for_support_with_fbm_utility">Ask for support with FBM Utility</h1> <div class="level1"> </div> <!-- EDIT{&quot;target&quot;:&quot;section&quot;,&quot;name&quot;:&quot;Ask for support with FBM Utility&quot;,&quot;hid&quot;:&quot;ask_for_support_with_fbm_utility&quot;,&quot;codeblockOffset&quot;:0,&quot;secid&quot;:1,&quot;range&quot;:&quot;1-48&quot;} --> <h2 class="sectionedit2" id="product_concerned">Product concerned</h2> <div class="level2"> <div class="table sectionedit3"><table class="inline" style="min-width: 0px; width: 400px;"> <col style="width: 200px200px" /><col style="width: 200px" /> <thead> <tr class="row0"> <td class="col0"> </td><th class="col1"> Name </th><th class="col2"> Version </th> </tr> </thead> <tr class="row1"> <th class="col0"> System </th><td class="col1"> Windows </td><td class="col2"> &gt;= XP </td> </tr> <tr class="row2"> <th class="col0"> Application </th><td class="col1"> <abbr title="Faculté de Biologie et de Médecine">FBM</abbr> Utility </td><td class="col2 leftalign"> </td> </tr> </table></div> <!-- EDIT{&quot;target&quot;:&quot;table&quot;,&quot;name&quot;:&quot;&quot;,&quot;hid&quot;:&quot;table&quot;,&quot;secid&quot;:3,&quot;range&quot;:&quot;105-187&quot;} --> </div> <!-- EDIT{&quot;target&quot;:&quot;section&quot;,&quot;name&quot;:&quot;Product concerned&quot;,&quot;hid&quot;:&quot;product_concerned&quot;,&quot;codeblockOffset&quot;:0,&quot;secid&quot;:2,&quot;range&quot;:&quot;49-189&quot;} --> <h2 class="sectionedit4" id="description">Description</h2> <div class="level2"> <p> How to contact the support with <a href="https://wwwfbm.unil.ch/wiki/si/en:technique:knowledge_base:fbm_utility:programme_fbm_utility" class="wikilink1" title="en:technique:knowledge_base:fbm_utility:programme_fbm_utility" data-wiki-id="en:technique:knowledge_base:fbm_utility:programme_fbm_utility">FBM Utility</a> (available on Windows). </p> </div> <!-- EDIT{&quot;target&quot;:&quot;section&quot;,&quot;name&quot;:&quot;Description&quot;,&quot;hid&quot;:&quot;description&quot;,&quot;codeblockOffset&quot;:0,&quot;secid&quot;:4,&quot;range&quot;:&quot;190-348&quot;} --> <h2 class="sectionedit5" id="solution">Solution</h2> <div class="level2"> <p><a class="folder" href="#folded_ebe18d2d3d7a9164490889e235e83f42_1">Video tutorial </a></p><div class="folded hidden" id="folded_ebe18d2d3d7a9164490889e235e83f42_1"> <p> ☞ (Double-click video to enlarge)<br/> <video class="media" title="Video tutorial" width="320" height="240" controls="controls"> <source src="/wiki/si/_media/fr:technique:knowledge_base:fbm_utility:fbmutility_support.mp4" type="video/mp4" /> <a href="https://wwwfbm.unil.ch/wiki/si/_media/fr:technique:knowledge_base:fbm_utility:fbmutility_support.mp4?cache=" class="media mediafile mf_mp4" title="fr:technique:knowledge_base:fbm_utility:fbmutility_support.mp4 (24 MB)">Video tutorial</a></video> </p> </div><ul> <li class="level1"><div class="li"> Start <abbr title="Faculté de Biologie et de Médecine">FBM</abbr> Utility (shortcut on desktop).<br/> <a href="https://wwwfbm.unil.ch/wiki/si/_media/fr:technique:knowledge_base:fbm_utility:demander_support_avec_fbm_utility:demander_support_avec_fbm_utility.png" class="media" title="fr:technique:knowledge_base:fbm_utility:demander_support_avec_fbm_utility:demander_support_avec_fbm_utility.png"><img src="https://wwwfbm.unil.ch/wiki/si/_media/fr:technique:knowledge_base:fbm_utility:demander_support_avec_fbm_utility:demander_support_avec_fbm_utility.png?w=60&amp;tok=e48f5a" class="media" alt="" width="60" /></a></div> </li> <li class="level1 node"><div class="li"> Choose <strong>Ask for support</strong>.<br/> <a href="https://wwwfbm.unil.ch/wiki/si/_media/fr:technique:knowledge_base:fbm_utility:demander_support_avec_fbm_utility:demander_support_avec_fbm_utility2.png" class="media" title="fr:technique:knowledge_base:fbm_utility:demander_support_avec_fbm_utility:demander_support_avec_fbm_utility2.png"><img src="https://wwwfbm.unil.ch/wiki/si/_media/fr:technique:knowledge_base:fbm_utility:demander_support_avec_fbm_utility:demander_support_avec_fbm_utility2.png?w=350&amp;tok=7315f7" class="media" alt="" width="350" /></a></div> <ul> <li class="level2"><div class="li"> Click on <strong>Ask for support</strong> to directly write and send a email to supportfbm@unil.ch.</div> </li> <li class="level2"><div class="li"> If you have <strong>RealVNC</strong> on your computer, click on the icon to start RealVNC (remote service).</div> </li> <li class="level2"><div class="li"> If you recently asked for support, click on <strong>See my current requests</strong> to see the state of your current requests.<br/> </div> </li> </ul> </li> </ul> <div class="tags"><span> <a href="https://wwwfbm.unil.ch/wiki/si/tag:fbm_utility?do=showtag&amp;tag=fbm_utility" class="wikilink1" title="tag:fbm_utility" rel="tag">fbm utility</a> </span></div> </div> <!-- EDIT{&quot;target&quot;:&quot;section&quot;,&quot;name&quot;:&quot;Solution&quot;,&quot;hid&quot;:&quot;solution&quot;,&quot;codeblockOffset&quot;:0,&quot;secid&quot;:5,&quot;range&quot;:&quot;349-&quot;} --> anonymous@undisclosed.example.com (Anonymous) fbm_utility Wed, 26 Feb 2025 13:27:00 +0000 https://wwwfbm.unil.ch/wiki/si/en:technique:knowledge_base:fbm_utility:programme_fbm_utility <h1 class="sectionedit1" id="presentation_of_fbm_utility">Presentation of FBM Utility</h1> <div class="level1"> </div> <!-- EDIT{&quot;target&quot;:&quot;section&quot;,&quot;name&quot;:&quot;Presentation of FBM Utility&quot;,&quot;hid&quot;:&quot;presentation_of_fbm_utility&quot;,&quot;codeblockOffset&quot;:0,&quot;secid&quot;:1,&quot;range&quot;:&quot;1-43&quot;} --> <h2 class="sectionedit2" id="product">Product</h2> <div class="level2"> <div class="table sectionedit3"><table class="inline" style="min-width: 0px; width: 400px;"> <col style="width: 200px200px" /><col style="width: 200px" /> <thead> <tr class="row0"> <td class="col0"> </td><th class="col1"> Name </th><th class="col2"> Version </th> </tr> </thead> <tr class="row1"> <th class="col0"> System </th><td class="col1"> Windows </td><td class="col2"> &gt;= XP </td> </tr> <tr class="row2"> <th class="col0"> Application </th><td class="col1"> <abbr title="Faculté de Biologie et de Médecine">FBM</abbr> Utility </td><td class="col2"></td> </tr> </table></div> <!-- EDIT{&quot;target&quot;:&quot;table&quot;,&quot;name&quot;:&quot;&quot;,&quot;hid&quot;:&quot;table&quot;,&quot;secid&quot;:3,&quot;range&quot;:&quot;90-169&quot;} --> </div> <!-- EDIT{&quot;target&quot;:&quot;section&quot;,&quot;name&quot;:&quot;Product&quot;,&quot;hid&quot;:&quot;product&quot;,&quot;codeblockOffset&quot;:0,&quot;secid&quot;:2,&quot;range&quot;:&quot;44-171&quot;} --> <h2 class="sectionedit4" id="description">Description</h2> <div class="level2"> <p> <abbr title="Faculté de Biologie et de Médecine">FBM</abbr> Utility is an application available on Windows computers at the <abbr title="Faculté de Biologie et de Médecine">FBM</abbr>. To start <abbr title="Faculté de Biologie et de Médecine">FBM</abbr> Utility, click on the shortcut on your desktop. </p> <p> <a href="https://wwwfbm.unil.ch/wiki/si/_media/fr:technique:knowledge_base:fbm_utility:programme_fbm_utility:programme_fbm_utility1.png" class="media" title="fr:technique:knowledge_base:fbm_utility:programme_fbm_utility:programme_fbm_utility1.png"><img src="https://wwwfbm.unil.ch/wiki/si/_media/fr:technique:knowledge_base:fbm_utility:programme_fbm_utility:programme_fbm_utility1.png?w=60&amp;tok=0fcb94" class="media" alt="" width="60" /></a> </p> <p> With <abbr title="Faculté de Biologie et de Médecine">FBM</abbr> Utility you can: </p> <ul> <li class="level1"><div class="li"> <a href="https://wwwfbm.unil.ch/wiki/si/en:technique:knowledge_base:fbm_utility:demander_support_avec_fbm_utility" class="wikilink1" title="en:technique:knowledge_base:fbm_utility:demander_support_avec_fbm_utility" data-wiki-id="en:technique:knowledge_base:fbm_utility:demander_support_avec_fbm_utility">Ask for support</a></div> </li> <li class="level1"><div class="li"> <a href="https://wwwfbm.unil.ch/wiki/si/en:technique:knowledge_base:imprimantes_scanners:installer_imprimante_avec_fbm_utility" class="wikilink1" title="en:technique:knowledge_base:imprimantes_scanners:installer_imprimante_avec_fbm_utility" data-wiki-id="en:technique:knowledge_base:imprimantes_scanners:installer_imprimante_avec_fbm_utility">Install printers</a></div> </li> <li class="level1"><div class="li"> Consult the frequently asked questions related to IT</div> </li> <li class="level1"><div class="li"> Start software installed on your computer and access websites and web applications supported by the <abbr title="Faculté de Biologie et de Médecine">FBM</abbr> IT Service</div> </li> </ul> <p> <a href="https://wwwfbm.unil.ch/wiki/si/_media/fr:technique:knowledge_base:fbm_utility:programme_fbm_utility:programme_fbm_utility2.png" class="media" title="fr:technique:knowledge_base:fbm_utility:programme_fbm_utility:programme_fbm_utility2.png"><img src="https://wwwfbm.unil.ch/wiki/si/_media/fr:technique:knowledge_base:fbm_utility:programme_fbm_utility:programme_fbm_utility2.png?w=500&amp;tok=571c41" class="media" alt="" width="500" /></a> </p> </div> <!-- EDIT{&quot;target&quot;:&quot;section&quot;,&quot;name&quot;:&quot;Description&quot;,&quot;hid&quot;:&quot;description&quot;,&quot;codeblockOffset&quot;:0,&quot;secid&quot;:4,&quot;range&quot;:&quot;172-958&quot;} --> <h2 class="sectionedit5" id="references">References</h2> <div class="level2"> <p> <strong>Author</strong> : LEMONIS Marine </p> <div class="tags"><span> <a href="https://wwwfbm.unil.ch/wiki/si/tag:fbm_utility?do=showtag&amp;tag=fbm_utility" class="wikilink1" title="tag:fbm_utility" rel="tag">fbm utility</a> </span></div> </div> <!-- EDIT{&quot;target&quot;:&quot;section&quot;,&quot;name&quot;:&quot;References&quot;,&quot;hid&quot;:&quot;references&quot;,&quot;codeblockOffset&quot;:0,&quot;secid&quot;:5,&quot;range&quot;:&quot;959-&quot;} --> anonymous@undisclosed.example.com (Anonymous) fbm_utility Wed, 06 Aug 2025 16:04:04 +0000