====== Ask for support with FBM Utility ======

=====Product concerned====
|< 400px 200px200px 200px >|
| ^ Name ^ Version ^
^ System | Windows | >= XP |
^ Application | FBM Utility |  |


===== Description =====
How to contact the support with [[en:technique:knowledge_base:fbm_utility:programme_fbm_utility|FBM Utility]] (available on Windows).

===== Solution =====
++++ Video tutorial | 
☞ (Double-click video to enlarge)\\
{{:fr:technique:knowledge_base:fbm_utility:fbmutility_support.mp4|Video tutorial}}
++++
  * Start FBM Utility (shortcut on desktop).\\  {{:fr:technique:knowledge_base:fbm_utility:demander_support_avec_fbm_utility:demander_support_avec_fbm_utility.png?direct&60|}}
  * Choose **Ask for support**.\\ {{:fr:technique:knowledge_base:fbm_utility:demander_support_avec_fbm_utility:demander_support_avec_fbm_utility2.png?direct&350|}}
    * Click on **Ask for support** to directly write and send a email to supportfbm@unil.ch.
    * If you have **RealVNC** on your computer, click on the icon to start RealVNC (remote service).
    * If you recently asked for support, click on **See my current requests** to see the state of your current requests.\\ 



===== References ====

**Author** : LEMONIS Marine

{{tag>fbm_utility teamviewer}}